At Swastee, we want you to love every piece you receive. If something isn't quite right, we're happy to help with a return or exchange, subject to the conditions mentioned below.
1. Return & Exchange Window
You can request a return or exchange within 5 days from the date of delivery.
Requests raised after 5 days of delivery will not be accepted.
2. How the Return & Exchange Process Works
Step 1 — Raise a Request
Contact our customer care team within 5 days of receiving your order and provide your order number along with the reason for the return or exchange.
Step 2 — Request Confirmation
Once your request is reviewed and approved, our team will arrange a reverse pickup from your delivery address, wherever the service is available.
Step 3 — Product Inspection
Once we receive the product, it will be inspected to ensure that it meets our return conditions.
Step 4 — Refund or Exchange
After the product passes inspection, your refund or exchange will be processed.
Refunds will be issued to the original payment method, subject to the applicable payment and banking timelines.
3. Conditions for Return & Exchange
To be eligible for a return or exchange:
- The product must be unused and unworn.
- The product must be returned in its original condition.
- All original tags and labels must be attached.
- The original packaging should be intact.
- The product must not have been washed, altered, damaged or stained.
- The return/exchange request must be raised within 5 days of delivery.
We recommend trying the product without removing the tags to ensure it can be returned if required.
4. Products Not Eligible for Return or Exchange
The following products/orders are not eligible for return or exchange:
- Products purchased during a sale or special promotional period, where specifically mentioned.
- Products purchased using a non-returnable/clearance offer, where applicable.
- Customized or personalized products.
- Products that have been worn, washed, altered or damaged after delivery.
- Products returned without their original tags or packaging.
- Products returned after the eligible return period.
- Gift cards.
- Products that have already been exchanged.
5. Damaged, Defective or Incorrect Product
If you receive a product that is:
- Damaged during transit
- Defective
- Different from the product you ordered
- Missing an item or component
please contact us as soon as possible after delivery.
Please share clear photographs/videos of the product and packaging so that our team can review the issue and assist you with a replacement, exchange or other appropriate resolution.
6. Exchange Policy
You may request an exchange for an eligible product within 5 days of delivery.
Exchange requests are subject to product availability.
If the replacement product has a higher price, you may need to pay the difference.
If the replacement product has a lower price, the applicable price difference will be refunded, subject to our exchange terms.
Only one exchange request is permitted per order/product.
Products received after an exchange may not be eligible for another return or exchange.
7. Return Pickup
For eligible return requests, Swastee may arrange a reverse pickup through our logistics partner.
Pickup availability depends on the serviceability of your location.
If reverse pickup is unavailable in your area, our customer care team may provide instructions for self-shipping the product.
Products must be securely packed to prevent damage during transit.
8. Refunds
Once the returned product reaches us and successfully passes our quality inspection, the refund will be initiated.
Refunds will generally be processed to the original payment method used for the order.
The time taken for the amount to reflect in your account may vary depending on your bank, payment gateway or financial institution.
Shipping charges, convenience fees or other non-refundable charges, if applicable, may not be included in the refund.
9. Important Notes
- Please do not send a product back without first raising a return/exchange request with our customer care team.
- Products must be returned in the same condition in which they were received.
- Swastee reserves the right to reject a return or exchange if the product does not meet the eligibility conditions.
- Refunds or exchanges will only be processed after the returned product has been received and inspected.
- Return and exchange eligibility may vary for specific promotional, clearance or customized products.
10. How to Contact Us
For return or exchange assistance, please contact our customer care team with:
Order Number:
Registered Mobile Number:
Reason for Return/Exchange:
Photos/Videos (if applicable):
Our team will guide you through the next steps.
We're Here to Help
Your satisfaction matters to us. If you have any questions regarding a return, exchange or refund, please reach out to our customer care team and we'll be happy to assist you.
