Your Privacy Matters to Us
At Swastee, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you when you visit or make a purchase through our website.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
1. Personal Information
When you place an order, create an account, contact us, or otherwise interact with our website, we may collect information such as:
- >Your name
- >Billing and shipping address
- Email address
- Phone number
- Order and transaction details
- Account information
- Information you provide when contacting our customer support team
We use this information to process your orders, deliver products, provide customer support, and manage your account.
2. Contact Information
When you contact us through email, contact forms, WhatsApp, social media, or other communication channels, we may collect the information you provide, including your name, contact details, and the contents of your enquiry.
This allows us to respond to your questions and provide customer assistance.
3. Device & Usage Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of visits
- Referring pages
- Website interactions
This information helps us understand how visitors use our website and allows us to improve our website, products, and services.
How We Use Your Information
We may use the information we collect to:
We only use your information for legitimate business purposes and in accordance with applicable laws.
Cookies & Similar Technologies
Our website may use cookies and similar technologies to provide a better browsing experience.
Cookies may help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand website traffic
- Improve website performance
- Provide relevant content
- Measure advertising and marketing performance
Some third-party services, such as analytics and advertising providers, may also use cookies or similar technologies on our website.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Marketing & Communications
With your permission, we may use your contact information to send you:
- New product updates
- Special offers
- Discounts
- Promotional campaigns
- Collection launches
- Important information about Swastee
You can unsubscribe from promotional communications at any time by using the unsubscribe option included in the communication or by contacting us.
Please note that you may still receive essential communications related to your orders, account, payments, or other services even after opting out of marketing messages.
Payment Information
Payments made through our website may be processed by third-party payment providers.
Swastee generally does not store complete payment card details on its own systems. Payment information is handled by the relevant payment gateway according to its privacy and security practices.
We recommend reviewing the privacy policy of the payment provider used for your transaction.
Sharing Your Information
We may share relevant information with trusted third-party service providers when necessary to operate our business and provide our services.
These may include:
- Payment processors
- Shipping and logistics partners
- Website and hosting service providers
- Analytics providers
- Marketing and advertising partners
- Customer support platforms
- Fraud prevention and security providers
These service providers may only receive information necessary to perform their services.
We do not sell your personal information to third parties.
We may also disclose information when required by law, legal proceedings, government authorities, or when necessary to protect our rights, customers, website, or business.
Fraud Prevention & Security
We may use personal and technical information to identify, investigate, and prevent:
- Fraudulent transactions
- Unauthorised activity
- Abuse of our website
- Security threats
- Suspicious orders
We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live and applicable laws, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your personal information
- Ask us to restrict certain processing
- Object to certain uses of your information
- Request a copy of your information in a portable format
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To exercise an applicable privacy right, please contact us using the details provided below.
We may need to verify your request before processing it.
Third-Party Websites
Our website may contain links to websites, applications, social media platforms, or services operated by third parties.
This Privacy Policy applies only to Swastee and our website.
We are not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing their individual privacy policies before providing them with personal information.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing services, resolving disputes, maintaining business records, preventing fraud, and complying with legal obligations.
When personal information is no longer required, we may securely delete or anonymise it, subject to applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements.
Any updated version will be published on this page with the revised effective date where appropriate.
We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way Swastee handles your personal information, please contact our customer care team.
Email: [Your Customer Care Email]
Phone / WhatsApp: [Your Contact Number]
Business Name: Swastee
We will make reasonable efforts to respond to privacy-related enquiries within a reasonable timeframe.
Your Privacy Matters
We appreciate your trust in Swastee. We are committed to handling your information responsibly and providing you with a safe and secure shopping experience.
